Verizon’s Free Government Phone Program (Lifeline Guide)
Introduction: Verizon participates in the federal Lifeline program to
help low-income customers by offering discounted phone service[1]. This
is sometimes referred to as a “free government phone” program, but that
term really means the Lifeline benefit reduces or covers your phone
service costs – making your service very affordable, or even free in
some cases through subsidies. In this guide, we’ll explain Verizon’s
Lifeline offering, who is eligible, how to apply, and what benefits
customers receive. Our goal is to help you understand how Verizon’s
Lifeline program works and how it can keep you connected without
breaking the bank.
What is Verizon’s Lifeline Program?
Lifeline is a federal assistance program that provides a monthly
discount on phone or internet service for eligible low-income
individuals[1]. Verizon’s role in this program is to pass along these
savings to qualified wireless customers. Through its Lifeline program,
Verizon Wireless offers at least a $9.25 per month discount on the
wireless bill for qualified customers[1]. In other words, if you
qualify, your Verizon Wireless plan can be reduced by $9.25 each month.
On Tribal lands, there are even more benefits: an additional “Tribal
Link Up” discount covers 100% of the activation fee for eligible
subscribers (this is a one-time benefit for setting up a new line)[2],
which means Tribal residents won’t have to pay Verizon’s standard
activation charge (typically $35) to start service.
It’s important to note that only one Lifeline benefit is allowed per
household, and it’s a non-transferable benefit[3]. This means you can’t
sign up for multiple Lifeline phone services, and you can’t give your
discount to someone else. Verizon’s Lifeline discount can be applied to
one account/phone line per household at a time. Violating the
one-per-household rule (for example, two people in the same household
each trying to get Lifeline) can result in de-enrollment from the
program[4]. So, you’ll want to be honest on your application and follow
the rules to keep your benefit.
Verizon Lifeline Availability and Coverage
Verizon Wireless is an Eligible Telecommunications Carrier (ETC) for
Lifeline in limited areas of the country. Specifically, Verizon is
authorized to provide Lifeline-supported wireless service in parts of
Iowa, North Dakota, New York, and Wisconsin[5]. If you live in one of
these states, Verizon’s Lifeline cell phone program may be available to
you (keep in mind that even in those states, it might not be offered in
every county or area – it depends on where Verizon has approval).
Outside of those areas, Verizon’s wireless Lifeline program is not
available. Verizon does offer Lifeline discounts on other services like
home phone or Fios home internet in some states (for example, CT, MD,
NY, NJ, PA and other areas in the northeast where Verizon operates
landline/Fios service)[6][7]. However, those home phone/internet
Lifeline programs are separate from the wireless program we’re
discussing here.
If you do not live in a state or area where Verizon provides Lifeline
wireless service, you will need to use a different Lifeline provider to
get a “free government phone” or discounted service. There are many
other carriers that participate in Lifeline nationwide, such as SafeLink
Wireless, Assurance Wireless, and others. These companies can provide
eligible customers with free or discounted mobile service (and sometimes
a free basic phone) in states where Verizon’s Lifeline isn’t offered. In
short, Verizon’s Lifeline coverage is limited, so if you’re outside
Iowa, North Dakota, New York, or Wisconsin, you’ll want to apply for
Lifeline through one of the nationwide providers instead.
Eligibility Requirements
Lifeline is only available to customers who meet certain low-income
criteria, so you must qualify before you can enroll. Here are the key
eligibility requirements (you will need to provide proof for one of
these):
- Income-based eligibility: You can qualify if your household income
is at or below 135% of the Federal Poverty Guidelines[8]. This
threshold depends on your household size and the current poverty
guideline (which is higher for larger households). If you qualify by
income, you’ll need to show proof of income, such as a tax return, a
Social Security benefits statement, unemployment or workers’ comp
statement, or pay stubs. Typically, if you use pay stubs or similar,
you must show three months’ worth to reflect your income
accurately[9][10].
- Program-based eligibility: You can also qualify if you participate
in certain federal assistance programs[8]. The major programs that
make you eligible include: SNAP (Food Stamps), Medicaid,
Supplemental Security Income (SSI), Federal Public Housing
Assistance (Section 8), or Veterans Pension or Survivors Benefit[8].
On Tribal lands, there are additional qualifying programs such as
Bureau of Indian Affairs General Assistance, Tribally-administered
TANF, Head Start (for those meeting the income standard), or the
Food Distribution Program on Indian Reservations (FDPIR)[11].
When you apply, you must provide documentation to prove your eligibility
– for example, an award letter or benefit statement from the program
you’re on, or income documents as mentioned above. You’ll also need to
provide photo identification and some personal details on the
application. Remember the one-per-household rule: only one Lifeline
discount (whether on a wireless phone, a home phone, or internet) is
allowed per household[4]. You will be required to certify under penalty
of perjury that your information is truthful and that no one else in
your household is receiving Lifeline. Providing false information or
trying to get multiple benefits is illegal and can lead to removal from
the program (and even potential fines or other penalties)[12]. So make
sure to only apply if you truly qualify and be prepared to show the
necessary proof.
Verizon Lifeline Plan Benefits
What do you actually get with Verizon’s Lifeline program? Verizon
provides special discounted plans for wireless Lifeline subscribers.
Notably, Verizon Wireless offers a $25.00 per month Lifeline Plan (this
requires you to have a compatible cell phone handset to use) and a
$19.99 per month Home Phone Connect Plan (this requires a Home Phone
Connect device, which is a wireless unit that lets you use a regular
home telephone over Verizon’s network)[13]. Here are the highlights of
these plans and how the Lifeline discount applies:
- $25 Wireless Lifeline Plan: This mobile phone plan includes 1,000
anytime minutes (for use any time of day for calls), plus unlimited
night & weekend minutes and unlimited text messaging[14][15]. It
covers voice calls and texts, but it does not include any mobile
data by default[14] – so if you need mobile internet/data, you would
have to pay extra or use Wi-Fi. The normal price is $25 per month,
but after the standard Lifeline discount of $9.25 is applied, the
cost to you would be about $15.75 per month[16] (plus any applicable
taxes/fees). If you live on federally-recognized Tribal lands, you
can qualify for additional support that could make the plan even
cheaper – in fact, with the enhanced Tribal benefit (up to an extra
$25 off), the $25 plan can become effectively $0 per month for
Tribal Lifeline customers[17]. This plan is oriented toward basic
talk-and-text usage with a high allowance of minutes and unlimited
texting.
- $19.99 Home Phone Connect Plan: This is a plan for using a home
telephone over Verizon’s wireless network via a special device. It’s
essentially a replacement for a traditional landline. The Home Phone
Connect Lifeline plan costs $19.99 per month normally and provides
unlimited local and long-distance calling (within the U.S.) using
your home phone device[15]. After applying the Lifeline discount,
the monthly cost comes down to roughly $10.74 per month for
qualifying customers[16]. On Tribal lands, as with the other plan,
the discount can increase so that the plan could be free (zero cost
per month) after subsidies[17]. Note that this plan is just for
phone service (voice) using the home phone unit – it doesn’t support
things like dial-up internet, fax machines, or security systems,
because it’s not a traditional wired line[18]. It’s purely meant for
voice calling as an affordable home phone solution.
Both of these plans focus on basic phone service – unlimited talk and
text (or a large bucket of minutes plus unlimited talk at certain times)
are provided, but data service is not included in the Lifeline wireless
plan[14]. If a Lifeline customer wants to have mobile data on Verizon,
they would need to pay for a data feature or use a different plan, since
Verizon’s Lifeline offerings are geared toward voice calling and texting
to keep costs low. Also, Verizon typically does not provide a free
handset or device as part of the Lifeline program. Some Lifeline
carriers will give you a free phone, but Verizon’s approach is
different: the Lifeline benefit is primarily a bill discount on service,
and you are expected to use your own phone or purchase one. The $25
wireless plan “requires a compatible wireless handset,” meaning you must
have a Verizon-compatible phone to activate the service[13]. If you
don’t have a phone, Verizon can advise you on affordable basic phones
that work on their network, but you would usually need to buy one (or
use a hand-me-down or an existing device). The one-time Tribal Link Up
assistance (for those on Tribal lands) will waive the standard
activation fee when starting a new line[2], which is a nice benefit if
you’re eligible, but it doesn’t cover the cost of the phone itself (Link
Up does not pay for equipment)[19].
How to Apply for Verizon’s Lifeline Program
Enrolling in Verizon’s Lifeline program is a multi-step process, but
we’ll break it down to make it easier. Here’s how to apply and get your
discount:
1. Verify Your Eligibility through the National Verifier: Before
Verizon (or any carrier) can give you a Lifeline discount, you must
be approved through the Lifeline National Verifier system. The
National Verifier is the official system that checks whether you
qualify for Lifeline. To start, visit the Lifeline National Verifier
website at CheckLifeline.org and submit an application online, or
call the Lifeline Support Center at 1-800-234-9473 to apply by
phone[20]. You’ll need to provide information like your name,
address, date of birth, and the last 4 of your Social Security
Number (or other ID), and you’ll need to upload or mail in copies of
documents that prove your eligibility (as described in the
eligibility section above). The fastest way is to apply online and
upload scans/photos of your documents. In some states – notably
California, Oregon, and Texas – there are state-run Lifeline
programs with their own application process (so residents of those
states should apply through their state’s Lifeline administrator or
website, not through the National Verifier)[21]. But for most states
(including all the states where Verizon offers Lifeline service),
the National Verifier is the place to apply. You can also apply via
mail by filling out a paper Lifeline application form (available
from the Lifeline Support Center or downloadable online) and sending
it in, but mailing a paper form will take longer (1-2 weeks for a
decision, typically).
2. Submit Verizon’s Lifeline Enrollment Form: Getting approved by the
National Verifier is step one. Once you have that approval (you’ll
get an official notice or an application ID confirming you are
Lifeline-eligible), you’ll need to apply specifically for Verizon’s
Lifeline service. Verizon has its own Lifeline enrollment form for
the states it serves. You can download Verizon’s Lifeline
application form (they have both English and Spanish versions) for
Iowa, New York, North Dakota, or Wisconsin[22]. Fill out that form
with your personal information, your National Verifier application
ID or approval proof, and select which Lifeline plan you want
(wireless or Home Phone Connect). You’ll also attach copies of your
eligibility documents (and usually a copy of a government-issued
photo ID). Make sure everything is filled out correctly and signed.
3. Send in Your Application to Verizon (Lifeline Support Center): After
completing Verizon’s Lifeline application form and gathering your
documents, you will need to submit it for processing. The
application instructions will tell you where to send it. Typically,
you mail the completed application and all documentation to the
Lifeline Support Center’s address. As of now, the address is:
Lifeline Support Center, PO Box 1000, Horseheads, NY 14845[23]. This
is a centralized facility that handles Lifeline verification for
many carriers, including Verizon. Make sure you mail all required
materials to that address. If you have any questions or need help,
you can call Verizon’s Lifeline Support at 1-800-417-3849, or the
general Lifeline Support number mentioned earlier. (If you don’t
have internet access to download the form, you can call Verizon’s
Lifeline number and request that they mail you a paper
application[24].)
4. Confirmation and Service Activation: Once your application is
submitted, you need to wait for Verizon (or the Lifeline Support
Center) to verify everything. After they process your enrollment,
you should receive confirmation if you’ve been approved for
Verizon’s Lifeline service. If you are a new Verizon customer, you
will be set up with a Verizon Wireless account and the Lifeline plan
you chose. If you are an existing Verizon wireless customer, the
Lifeline discount will be applied to your current eligible plan (or
you may have to switch to the Lifeline plan). Verizon actually
requests that after your National Verifier approval is obtained, you
give them a call at 1-800-417-3849 to confirm service availability
in your area and finalize the enrollment[25]. So once you’ve mailed
your application, it’s a good idea to call that number, let them
know you have Lifeline approval and you sent in an application, and
they will advise on the next steps. They’ll let you know if
Lifeline-discounted service is indeed offered at your location and
help complete the setup. After everything is approved and set up,
Verizon will start applying the Lifeline discount to your bill each
month.
Keep in mind that applying for Lifeline might take a little time –
especially the paperwork part – but once it’s done, you’ll benefit from
the savings every month. If at any point you need help with the
application, you can reach out to Verizon’s customer service or the
Lifeline Support Center for guidance. They are there to assist you with
the process if you have trouble filling out forms or understanding
what’s needed.
After Enrollment – What to Expect
After you’ve successfully enrolled in Verizon’s Lifeline program, here’s
what will happen and some tips for using your benefit:
- Discount Applied to Your Bill: Your Verizon Wireless bill will show
a Lifeline discount of $9.25 (or more, if you qualify for Tribal
benefits) each month as a credit. This will reduce the amount you
owe. For example, if you signed up for the $25 Lifeline plan,
instead of seeing a $25 charge, you’d see roughly $15.75 (plus
taxes/fees) as your plan cost after the Lifeline credit is
applied[16]. Make sure to check your first bill after enrollment to
confirm that the Lifeline discount is showing up correctly. It
typically will be labeled as a Lifeline credit or government
assistance credit on the bill.
- No Free Device from Verizon: If you were a new customer and had to
get a phone or Home Phone Connect device, you likely either brought
your own phone or purchased one from Verizon when setting up the
service. Verizon’s Lifeline program doesn’t usually include a free
handset as part of the deal – unlike some providers, Verizon does
not give out free phones for Lifeline. So, expect that you will be
using your own device or paying for one. The upside is you’re on
Verizon’s reliable network with a plan that’s heavily discounted,
even if the phone itself isn’t free.
- Annual Recertification: Lifeline participants are required to
recertify each year to prove they still qualify for the benefit.
This isn’t specific to Verizon – it’s a rule of the Lifeline program
nationwide. Each year (usually around the anniversary of your
enrollment), you will need to confirm that you remain eligible (for
instance, you still meet the income requirements or are on an
approved assistance program). The Lifeline administration (USAC) or
Verizon will reach out to you with a recertification notice – it
might come via mail, email, or even an automated phone call or text.
They will provide instructions on how to recertify (often you can do
it online or by phone). It’s very important to complete this annual
recertification by the deadline given, or you will lose your
Lifeline discount[26]. If you don’t respond in time, your Lifeline
benefit will be de-enrolled, meaning your Verizon bill will jump
back up by that $9.25 because the discount will be removed. So mark
your calendar and be on the lookout for the recertification notice
each year.
- Usage Requirement: Lifeline program rules include a usage
requirement for free plans. If a Lifeline service is completely free
to the customer (with no monthly bill at all), the customer must use
the service regularly (at least once every 30 days) or risk
de-enrollment. This rule is mostly aimed at providers who offer a
totally free phone plan. In Verizon’s case, if you are paying
something each month (like the $15.75), you are actively using and
paying for the service, so this typically isn’t an issue. But if you
end up in a situation where your plan is fully subsidized (for
example, on Tribal lands where it could be $0 cost), make sure you
use your phone periodically – send a text, make a call, etc. – so
that there’s record of usage. If no activity is seen for 30 days on
a Lifeline line, Verizon (or any Lifeline provider) is required to
notify you, and if you continue not to use it, they must de-enroll
you from Lifeline. The simple way to avoid any problems is just to
use your phone at least once a month, which most people will do
anyway.
- Customer Service and Support: As a Verizon Lifeline customer, you’ll
still have access to Verizon’s customer service for any account or
technical issues. If you have questions about your plan, billing, or
if something isn’t working with your phone or device, you can
contact Verizon’s support just like any other customer. Let them
know you’re a Lifeline customer if your question is about the
discount or program itself, since not all representatives may
immediately realize your account has a Lifeline benefit. Verizon’s
dedicated Lifeline support line (1-800-417-3849) can also help with
Lifeline-specific concerns (like application status,
recertification, etc.).
- Moving or Changing Providers: If you move to a new address, you
should update Verizon with your new residential address. Remember,
your new address must still be in a Verizon Lifeline service area
for you to keep the benefit with Verizon. If you move out of the
area (for example, to a different state where Verizon doesn’t offer
Lifeline), you may not be able to continue Verizon’s Lifeline
service and might have to transfer your benefit to another provider.
Speaking of transferring, you are allowed to change your Lifeline
provider, but not to have two at once. So if you ever decide you
want to switch from Verizon to another Lifeline company (or vice
versa), you will need to go through a process called benefit
transfer. This typically means you’d contact the new company you
want to use, apply with them, and they will help you transfer the
Lifeline benefit away from your old provider to the new one. You
should inform Verizon if you are cancelling or transferring your
Lifeline benefit away. Only one provider can give you the Lifeline
discount at a time, so you can’t have it on Verizon and another
company simultaneously[27]. But you are free to switch if a
different provider suits your needs better down the line.
Frequently Asked Questions (FAQ)
Q: Does Verizon give a free phone with the Lifeline program?
A: No, Verizon generally does not provide a free handset as part of its
Lifeline wireless program. The Lifeline benefit with Verizon is a
monthly service discount (on your plan), rather than a free device
giveaway. You will need to have your own compatible phone or purchase
one to use with the Verizon Lifeline plan[13]. Some other Lifeline
providers do offer a free basic phone when you sign up, but Verizon’s
model is different – they focus on discounting the service on their
network. If you need an affordable device, Verizon can direct you to
low-cost phones (and you can often find a basic flip phone or an older
smartphone for a low price), but it won’t be completely free through
Lifeline.
Q: Can I get Lifeline on my Verizon home internet or landline phone?
A: Yes, Verizon does have Lifeline discounts for home services in some
areas. Verizon offers Lifeline plans for traditional home phone service
and for Fios home internet service in certain states[28]. If you
qualify, you could get a discount on your Verizon landline phone bill or
Fios internet bill. The process to apply is similar (you still need to
qualify through the Lifeline program and then apply the discount to your
Verizon account). However, keep in mind that the Verizon Wireless
Lifeline (cell phone) program is only in IA, ND, NY, WI as discussed.
So, if you’re asking about home phone or internet and you live in a
state like New York or Maryland, for example, you might be eligible for
a Lifeline discount on those Verizon services. You would need to go
through Verizon’s residential Lifeline application for those services,
which may be separate from the wireless application. The bottom line:
Lifeline can apply to wireless, home phone, or internet, but you can
only have one at a time. If you already use it on a cell phone, you
can’t also get it on your home internet simultaneously[4].
Q: What if I don’t live in a state where Verizon Wireless Lifeline is
offered?
A: In that case, you cannot get a Lifeline discount through Verizon
Wireless, because Verizon isn’t an approved Lifeline provider in your
area. But you can still get a Lifeline benefit – you’ll just have to use
a different company. Lifeline is a nationwide program, and there are
many carriers that serve various states. For example, if you live in
Florida (or any state outside Verizon’s Lifeline territory), you could
apply for Lifeline and choose another carrier like SafeLink Wireless,
Assurance Wireless, Q Link Wireless, or others that operate in your
state. Those providers often offer completely free cell phone plans to
Lifeline-qualified customers. You would go through the same National
Verifier eligibility check, and then pick one of those providers to
enroll with. Essentially, Verizon is just one option for Lifeline, and a
fairly limited one geographically. If you can’t use Verizon for
Lifeline, look for another Lifeline provider that covers your area –
you’ll still get a discounted (or free) phone service, just on a
different network. The Lifeline Support Center website has a “Companies
Near Me” tool where you can search for Lifeline providers by state or
ZIP code.
Q: How is Verizon’s Lifeline program different from other “free
government phone” providers?
A: The main difference is in how the benefit is delivered to you.
Verizon uses the Lifeline subsidy to lower your monthly bill on a
regular Verizon plan. This means you might still pay a small amount each
month (for example, $15 or so), but you get to be on Verizon’s
nationwide network and have a plan that might offer more reliability or
features like a large bucket of minutes. Other Lifeline providers (often
called “free government phone” companies) typically design their plans
to be completely free to the consumer – they use the $9.25 subsidy (and
sometimes additional state funds) to offer you a plan that costs you $0
per month. They may also include a free basic phone. However, those
plans can be quite limited (for instance, they might give you a certain
number of minutes, texts, and a small amount of data each month for
free). Verizon’s plan, by contrast, is giving you a hefty minutes
allowance and unlimited texting, but expecting you to either bring a
phone and possibly pay a bit of the bill. It comes down to a trade-off:
Verizon’s Lifeline program could be attractive if you value the coverage
and quality of Verizon’s network and don’t mind a modest monthly charge,
whereas other providers might be better if you need a totally free
solution and possibly a free device, albeit on a different network.
Also, Verizon does not heavily advertise its Lifeline program, and it
doesn’t have as many Lifeline customers, so the customer support
experience is more like a standard Verizon customer experience. Other
Lifeline carriers specialize in Lifeline services, so they have their
own customer service geared toward that. It really depends on your
personal needs and which company’s coverage is best in your area.
Q: Can I combine Verizon’s Lifeline discount with the Affordable
Connectivity Program (ACP)?
A: The Affordable Connectivity Program (ACP) is a separate federal
program that provides a monthly discount on internet service for
eligible households (up to $30 per month, or $75 on Tribal lands). Many
people who qualify for Lifeline also qualify for ACP, since the
eligibility criteria are similar. Verizon does participate in ACP, but
mainly for home internet and prepaid mobile broadband services.
Verizon’s ACP offering for home internet is called the Verizon Forward
Program, which can make Fios or Verizon home internet very low-cost or
even free when combined with ACP. However, you generally cannot apply an
ACP discount to a regular Verizon postpaid wireless phone plan. In other
words, you can’t stack the Lifeline $9.25 and an ACP $30 on the same
Verizon cell phone bill. What you could do is use Lifeline for your
Verizon phone, and use ACP for your home internet (whether through
Verizon Fios or another provider). Some people also use ACP on a prepaid
wireless plan (Verizon has some prepaid plans that are eligible for ACP,
or you could use ACP on a mobile hotspot or tablet plan). If you want to
take advantage of both programs, you’ll have to use them on two
different services. Being on Lifeline can simplify ACP approval (since
participation in Lifeline often automatically qualifies you for ACP),
but you still need to apply for ACP separately and choose a provider to
use it with. Always check with Verizon on the specifics, because program
rules can change. Verizon’s website and customer service can guide you
on how to enroll in ACP if you’re interested, and how it might work
alongside your Lifeline benefit. Just remember, Lifeline and ACP are
separate – you can have both, but you can’t usually use both on one
single phone line.
Conclusion
Verizon’s Lifeline program is a valuable option for those in certain
states who are looking for affordable cell phone service on a reliable
network. By leveraging the Lifeline benefit, eligible customers can save
money each month[1] and stay connected for important needs like work,
family communication, and emergencies. If you think you might qualify,
it’s worth checking your eligibility and going through the application
steps – a bit of paperwork can lead to significant monthly savings on
your phone bill. Just be sure to follow the program rules: only one
Lifeline subscription per household, keep your information up to date,
and recertify annually to maintain your benefit[3][26]. Verizon’s
Lifeline offering may not provide a free device or unlimited data, but
it does ensure that basic phone service is within reach financially for
those who need it most. In a world where staying connected is so
crucial, programs like Lifeline truly live up to their name – they are a
lifeline for many.
Resources: For more information or assistance, you can visit Verizon’s
Lifeline program page on Verizon’s official website, which provides
details and downloadable application forms. You can also contact the
Lifeline Support Center at 1-800-234-9473 or visit the official Lifeline
program website (managed by USAC) for guidance on eligibility and the
application process. Verizon’s dedicated Lifeline support line
(1-800-417-3849) is available if you have questions specifically about
getting Lifeline service through Verizon. By taking advantage of these
resources, you can get the help you need to apply and start saving on
your phone service. Verizon’s “free government phone” program – in
reality, a discounted phone service program – can be a big help for
those who qualify, and we hope this guide has helped you understand how
to make the most of it.
[1] [2] [3] [4] [5] [6] [7] [12] [13] [14] [15] [16] [17] [18] [19]
Lifeline Program | Verizon Wireless
https://www.verizon.com/solutions-and-services/lifeline/ [8] [9] [10]
[11] [20] [22] [23] [24] [25] Lifeline Availability & Application |
Verizon Wireless
https://www.verizon.com/solutions-and-services/lifeline-availability/
[21] [26] Home - Universal Service Administrative Company
https://www.lifelinesupport.org/ [27] [28] Lifeline Discount Program for
Home Phone & Internet | Verizon Billing & Account
https://www.verizon.com/support/residential/account/manage-account/lifeline-discountVerizon’s Free Government Phone Program (Lifeline Guide)
Introduction: Verizon participates in the federal Lifeline program to
help low-income customers by offering discounted phone service[1]. This
is sometimes referred to as a “free government phone” program, but that
term really means the Lifeline benefit reduces or covers your phone
service costs – making your service very affordable, or even free in
some cases through subsidies. In this guide, we’ll explain Verizon’s
Lifeline offering, who is eligible, how to apply, and what benefits
customers receive. Our goal is to help you understand how Verizon’s
Lifeline program works and how it can keep you connected without
breaking the bank.
What is Verizon’s Lifeline Program?
Lifeline is a federal assistance program that provides a monthly
discount on phone or internet service for eligible low-income
individuals[1]. Verizon’s role in this program is to pass along these
savings to qualified wireless customers. Through its Lifeline program,
Verizon Wireless offers at least a $9.25 per month discount on the
wireless bill for qualified customers[1]. In other words, if you
qualify, your Verizon Wireless plan can be reduced by $9.25 each month.
On Tribal lands, there are even more benefits: an additional “Tribal
Link Up” discount covers 100% of the activation fee for eligible
subscribers (this is a one-time benefit for setting up a new line)[2],
which means Tribal residents won’t have to pay Verizon’s standard
activation charge (typically $35) to start service.
It’s important to note that only one Lifeline benefit is allowed per
household, and it’s a non-transferable benefit[3]. This means you can’t
sign up for multiple Lifeline phone services, and you can’t give your
discount to someone else. Verizon’s Lifeline discount can be applied to
one account/phone line per household at a time. Violating the
one-per-household rule (for example, two people in the same household
each trying to get Lifeline) can result in de-enrollment from the
program[4]. So, you’ll want to be honest on your application and follow
the rules to keep your benefit.
Verizon Lifeline Availability and Coverage
Verizon Wireless is an Eligible Telecommunications Carrier (ETC) for
Lifeline in limited areas of the country. Specifically, Verizon is
authorized to provide Lifeline-supported wireless service in parts of
Iowa, North Dakota, New York, and Wisconsin[5]. If you live in one of
these states, Verizon’s Lifeline cell phone program may be available to
you (keep in mind that even in those states, it might not be offered in
every county or area – it depends on where Verizon has approval).
Outside of those areas, Verizon’s wireless Lifeline program is not
available. Verizon does offer Lifeline discounts on other services like
home phone or Fios home internet in some states (for example, CT, MD,
NY, NJ, PA and other areas in the northeast where Verizon operates
landline/Fios service)[6][7]. However, those home phone/internet
Lifeline programs are separate from the wireless program we’re
discussing here.
If you do not live in a state or area where Verizon provides Lifeline
wireless service, you will need to use a different Lifeline provider to
get a “free government phone” or discounted service. There are many
other carriers that participate in Lifeline nationwide, such as SafeLink
Wireless, Assurance Wireless, and others. These companies can provide
eligible customers with free or discounted mobile service (and sometimes
a free basic phone) in states where Verizon’s Lifeline isn’t offered. In
short, Verizon’s Lifeline coverage is limited, so if you’re outside
Iowa, North Dakota, New York, or Wisconsin, you’ll want to apply for
Lifeline through one of the nationwide providers instead.
Eligibility Requirements
Lifeline is only available to customers who meet certain low-income
criteria, so you must qualify before you can enroll. Here are the key
eligibility requirements (you will need to provide proof for one of
these):
- Income-based eligibility: You can qualify if your household income
is at or below 135% of the Federal Poverty Guidelines[8]. This
threshold depends on your household size and the current poverty
guideline (which is higher for larger households). If you qualify by
income, you’ll need to show proof of income, such as a tax return, a
Social Security benefits statement, unemployment or workers’ comp
statement, or pay stubs. Typically, if you use pay stubs or similar,
you must show three months’ worth to reflect your income
accurately[9][10].
- Program-based eligibility: You can also qualify if you participate
in certain federal assistance programs[8]. The major programs that
make you eligible include: SNAP (Food Stamps), Medicaid,
Supplemental Security Income (SSI), Federal Public Housing
Assistance (Section 8), or Veterans Pension or Survivors Benefit[8].
On Tribal lands, there are additional qualifying programs such as
Bureau of Indian Affairs General Assistance, Tribally-administered
TANF, Head Start (for those meeting the income standard), or the
Food Distribution Program on Indian Reservations (FDPIR)[11].
When you apply, you must provide documentation to prove your eligibility
– for example, an award letter or benefit statement from the program
you’re on, or income documents as mentioned above. You’ll also need to
provide photo identification and some personal details on the
application. Remember the one-per-household rule: only one Lifeline
discount (whether on a wireless phone, a home phone, or internet) is
allowed per household[4]. You will be required to certify under penalty
of perjury that your information is truthful and that no one else in
your household is receiving Lifeline. Providing false information or
trying to get multiple benefits is illegal and can lead to removal from
the program (and even potential fines or other penalties)[12]. So make
sure to only apply if you truly qualify and be prepared to show the
necessary proof.
Verizon Lifeline Plan Benefits
What do you actually get with Verizon’s Lifeline program? Verizon
provides special discounted plans for wireless Lifeline subscribers.
Notably, Verizon Wireless offers a $25.00 per month Lifeline Plan (this
requires you to have a compatible cell phone handset to use) and a
$19.99 per month Home Phone Connect Plan (this requires a Home Phone
Connect device, which is a wireless unit that lets you use a regular
home telephone over Verizon’s network)[13]. Here are the highlights of
these plans and how the Lifeline discount applies:
- $25 Wireless Lifeline Plan: This mobile phone plan includes 1,000
anytime minutes (for use any time of day for calls), plus unlimited
night & weekend minutes and unlimited text messaging[14][15]. It
covers voice calls and texts, but it does not include any mobile
data by default[14] – so if you need mobile internet/data, you would
have to pay extra or use Wi-Fi. The normal price is $25 per month,
but after the standard Lifeline discount of $9.25 is applied, the
cost to you would be about $15.75 per month[16] (plus any applicable
taxes/fees). If you live on federally-recognized Tribal lands, you
can qualify for additional support that could make the plan even
cheaper – in fact, with the enhanced Tribal benefit (up to an extra
$25 off), the $25 plan can become effectively $0 per month for
Tribal Lifeline customers[17]. This plan is oriented toward basic
talk-and-text usage with a high allowance of minutes and unlimited
texting.
- $19.99 Home Phone Connect Plan: This is a plan for using a home
telephone over Verizon’s wireless network via a special device. It’s
essentially a replacement for a traditional landline. The Home Phone
Connect Lifeline plan costs $19.99 per month normally and provides
unlimited local and long-distance calling (within the U.S.) using
your home phone device[15]. After applying the Lifeline discount,
the monthly cost comes down to roughly $10.74 per month for
qualifying customers[16]. On Tribal lands, as with the other plan,
the discount can increase so that the plan could be free (zero cost
per month) after subsidies[17]. Note that this plan is just for
phone service (voice) using the home phone unit – it doesn’t support
things like dial-up internet, fax machines, or security systems,
because it’s not a traditional wired line[18]. It’s purely meant for
voice calling as an affordable home phone solution.
Both of these plans focus on basic phone service – unlimited talk and
text (or a large bucket of minutes plus unlimited talk at certain times)
are provided, but data service is not included in the Lifeline wireless
plan[14]. If a Lifeline customer wants to have mobile data on Verizon,
they would need to pay for a data feature or use a different plan, since
Verizon’s Lifeline offerings are geared toward voice calling and texting
to keep costs low. Also, Verizon typically does not provide a free
handset or device as part of the Lifeline program. Some Lifeline
carriers will give you a free phone, but Verizon’s approach is
different: the Lifeline benefit is primarily a bill discount on service,
and you are expected to use your own phone or purchase one. The $25
wireless plan “requires a compatible wireless handset,” meaning you must
have a Verizon-compatible phone to activate the service[13]. If you
don’t have a phone, Verizon can advise you on affordable basic phones
that work on their network, but you would usually need to buy one (or
use a hand-me-down or an existing device). The one-time Tribal Link Up
assistance (for those on Tribal lands) will waive the standard
activation fee when starting a new line[2], which is a nice benefit if
you’re eligible, but it doesn’t cover the cost of the phone itself (Link
Up does not pay for equipment)[19].
How to Apply for Verizon’s Lifeline Program
Enrolling in Verizon’s Lifeline program is a multi-step process, but
we’ll break it down to make it easier. Here’s how to apply and get your
discount:
1. Verify Your Eligibility through the National Verifier: Before
Verizon (or any carrier) can give you a Lifeline discount, you must
be approved through the Lifeline National Verifier system. The
National Verifier is the official system that checks whether you
qualify for Lifeline. To start, visit the Lifeline National Verifier
website at CheckLifeline.org and submit an application online, or
call the Lifeline Support Center at 1-800-234-9473 to apply by
phone[20]. You’ll need to provide information like your name,
address, date of birth, and the last 4 of your Social Security
Number (or other ID), and you’ll need to upload or mail in copies of
documents that prove your eligibility (as described in the
eligibility section above). The fastest way is to apply online and
upload scans/photos of your documents. In some states – notably
California, Oregon, and Texas – there are state-run Lifeline
programs with their own application process (so residents of those
states should apply through their state’s Lifeline administrator or
website, not through the National Verifier)[21]. But for most states
(including all the states where Verizon offers Lifeline service),
the National Verifier is the place to apply. You can also apply via
mail by filling out a paper Lifeline application form (available
from the Lifeline Support Center or downloadable online) and sending
it in, but mailing a paper form will take longer (1-2 weeks for a
decision, typically).
2. Submit Verizon’s Lifeline Enrollment Form: Getting approved by the
National Verifier is step one. Once you have that approval (you’ll
get an official notice or an application ID confirming you are
Lifeline-eligible), you’ll need to apply specifically for Verizon’s
Lifeline service. Verizon has its own Lifeline enrollment form for
the states it serves. You can download Verizon’s Lifeline
application form (they have both English and Spanish versions) for
Iowa, New York, North Dakota, or Wisconsin[22]. Fill out that form
with your personal information, your National Verifier application
ID or approval proof, and select which Lifeline plan you want
(wireless or Home Phone Connect). You’ll also attach copies of your
eligibility documents (and usually a copy of a government-issued
photo ID). Make sure everything is filled out correctly and signed.
3. Send in Your Application to Verizon (Lifeline Support Center): After
completing Verizon’s Lifeline application form and gathering your
documents, you will need to submit it for processing. The
application instructions will tell you where to send it. Typically,
you mail the completed application and all documentation to the
Lifeline Support Center’s address. As of now, the address is:
Lifeline Support Center, PO Box 1000, Horseheads, NY 14845[23]. This
is a centralized facility that handles Lifeline verification for
many carriers, including Verizon. Make sure you mail all required
materials to that address. If you have any questions or need help,
you can call Verizon’s Lifeline Support at 1-800-417-3849, or the
general Lifeline Support number mentioned earlier. (If you don’t
have internet access to download the form, you can call Verizon’s
Lifeline number and request that they mail you a paper
application[24].)
4. Confirmation and Service Activation: Once your application is
submitted, you need to wait for Verizon (or the Lifeline Support
Center) to verify everything. After they process your enrollment,
you should receive confirmation if you’ve been approved for
Verizon’s Lifeline service. If you are a new Verizon customer, you
will be set up with a Verizon Wireless account and the Lifeline plan
you chose. If you are an existing Verizon wireless customer, the
Lifeline discount will be applied to your current eligible plan (or
you may have to switch to the Lifeline plan). Verizon actually
requests that after your National Verifier approval is obtained, you
give them a call at 1-800-417-3849 to confirm service availability
in your area and finalize the enrollment[25]. So once you’ve mailed
your application, it’s a good idea to call that number, let them
know you have Lifeline approval and you sent in an application, and
they will advise on the next steps. They’ll let you know if
Lifeline-discounted service is indeed offered at your location and
help complete the setup. After everything is approved and set up,
Verizon will start applying the Lifeline discount to your bill each
month.
Keep in mind that applying for Lifeline might take a little time –
especially the paperwork part – but once it’s done, you’ll benefit from
the savings every month. If at any point you need help with the
application, you can reach out to Verizon’s customer service or the
Lifeline Support Center for guidance. They are there to assist you with
the process if you have trouble filling out forms or understanding
what’s needed.
After Enrollment – What to Expect
After you’ve successfully enrolled in Verizon’s Lifeline program, here’s
what will happen and some tips for using your benefit:
- Discount Applied to Your Bill: Your Verizon Wireless bill will show
a Lifeline discount of $9.25 (or more, if you qualify for Tribal
benefits) each month as a credit. This will reduce the amount you
owe. For example, if you signed up for the $25 Lifeline plan,
instead of seeing a $25 charge, you’d see roughly $15.75 (plus
taxes/fees) as your plan cost after the Lifeline credit is
applied[16]. Make sure to check your first bill after enrollment to
confirm that the Lifeline discount is showing up correctly. It
typically will be labeled as a Lifeline credit or government
assistance credit on the bill.
- No Free Device from Verizon: If you were a new customer and had to
get a phone or Home Phone Connect device, you likely either brought
your own phone or purchased one from Verizon when setting up the
service. Verizon’s Lifeline program doesn’t usually include a free
handset as part of the deal – unlike some providers, Verizon does
not give out free phones for Lifeline. So, expect that you will be
using your own device or paying for one. The upside is you’re on
Verizon’s reliable network with a plan that’s heavily discounted,
even if the phone itself isn’t free.
- Annual Recertification: Lifeline participants are required to
recertify each year to prove they still qualify for the benefit.
This isn’t specific to Verizon – it’s a rule of the Lifeline program
nationwide. Each year (usually around the anniversary of your
enrollment), you will need to confirm that you remain eligible (for
instance, you still meet the income requirements or are on an
approved assistance program). The Lifeline administration (USAC) or
Verizon will reach out to you with a recertification notice – it
might come via mail, email, or even an automated phone call or text.
They will provide instructions on how to recertify (often you can do
it online or by phone). It’s very important to complete this annual
recertification by the deadline given, or you will lose your
Lifeline discount[26]. If you don’t respond in time, your Lifeline
benefit will be de-enrolled, meaning your Verizon bill will jump
back up by that $9.25 because the discount will be removed. So mark
your calendar and be on the lookout for the recertification notice
each year.
- Usage Requirement: Lifeline program rules include a usage
requirement for free plans. If a Lifeline service is completely free
to the customer (with no monthly bill at all), the customer must use
the service regularly (at least once every 30 days) or risk
de-enrollment. This rule is mostly aimed at providers who offer a
totally free phone plan. In Verizon’s case, if you are paying
something each month (like the $15.75), you are actively using and
paying for the service, so this typically isn’t an issue. But if you
end up in a situation where your plan is fully subsidized (for
example, on Tribal lands where it could be $0 cost), make sure you
use your phone periodically – send a text, make a call, etc. – so
that there’s record of usage. If no activity is seen for 30 days on
a Lifeline line, Verizon (or any Lifeline provider) is required to
notify you, and if you continue not to use it, they must de-enroll
you from Lifeline. The simple way to avoid any problems is just to
use your phone at least once a month, which most people will do
anyway.
- Customer Service and Support: As a Verizon Lifeline customer, you’ll
still have access to Verizon’s customer service for any account or
technical issues. If you have questions about your plan, billing, or
if something isn’t working with your phone or device, you can
contact Verizon’s support just like any other customer. Let them
know you’re a Lifeline customer if your question is about the
discount or program itself, since not all representatives may
immediately realize your account has a Lifeline benefit. Verizon’s
dedicated Lifeline support line (1-800-417-3849) can also help with
Lifeline-specific concerns (like application status,
recertification, etc.).
- Moving or Changing Providers: If you move to a new address, you
should update Verizon with your new residential address. Remember,
your new address must still be in a Verizon Lifeline service area
for you to keep the benefit with Verizon. If you move out of the
area (for example, to a different state where Verizon doesn’t offer
Lifeline), you may not be able to continue Verizon’s Lifeline
service and might have to transfer your benefit to another provider.
Speaking of transferring, you are allowed to change your Lifeline
provider, but not to have two at once. So if you ever decide you
want to switch from Verizon to another Lifeline company (or vice
versa), you will need to go through a process called benefit
transfer. This typically means you’d contact the new company you
want to use, apply with them, and they will help you transfer the
Lifeline benefit away from your old provider to the new one. You
should inform Verizon if you are cancelling or transferring your
Lifeline benefit away. Only one provider can give you the Lifeline
discount at a time, so you can’t have it on Verizon and another
company simultaneously[27]. But you are free to switch if a
different provider suits your needs better down the line.
Frequently Asked Questions (FAQ)
Q: Does Verizon give a free phone with the Lifeline program?
A: No, Verizon generally does not provide a free handset as part of its
Lifeline wireless program. The Lifeline benefit with Verizon is a
monthly service discount (on your plan), rather than a free device
giveaway. You will need to have your own compatible phone or purchase
one to use with the Verizon Lifeline plan[13]. Some other Lifeline
providers do offer a free basic phone when you sign up, but Verizon’s
model is different – they focus on discounting the service on their
network. If you need an affordable device, Verizon can direct you to
low-cost phones (and you can often find a basic flip phone or an older
smartphone for a low price), but it won’t be completely free through
Lifeline.
Q: Can I get Lifeline on my Verizon home internet or landline phone?
A: Yes, Verizon does have Lifeline discounts for home services in some
areas. Verizon offers Lifeline plans for traditional home phone service
and for Fios home internet service in certain states[28]. If you
qualify, you could get a discount on your Verizon landline phone bill or
Fios internet bill. The process to apply is similar (you still need to
qualify through the Lifeline program and then apply the discount to your
Verizon account). However, keep in mind that the Verizon Wireless
Lifeline (cell phone) program is only in IA, ND, NY, WI as discussed.
So, if you’re asking about home phone or internet and you live in a
state like New York or Maryland, for example, you might be eligible for
a Lifeline discount on those Verizon services. You would need to go
through Verizon’s residential Lifeline application for those services,
which may be separate from the wireless application. The bottom line:
Lifeline can apply to wireless, home phone, or internet, but you can
only have one at a time. If you already use it on a cell phone, you
can’t also get it on your home internet simultaneously[4].
Q: What if I don’t live in a state where Verizon Wireless Lifeline is
offered?
A: In that case, you cannot get a Lifeline discount through Verizon
Wireless, because Verizon isn’t an approved Lifeline provider in your
area. But you can still get a Lifeline benefit – you’ll just have to use
a different company. Lifeline is a nationwide program, and there are
many carriers that serve various states. For example, if you live in
Florida (or any state outside Verizon’s Lifeline territory), you could
apply for Lifeline and choose another carrier like SafeLink Wireless,
Assurance Wireless, Q Link Wireless, or others that operate in your
state. Those providers often offer completely free cell phone plans to
Lifeline-qualified customers. You would go through the same National
Verifier eligibility check, and then pick one of those providers to
enroll with. Essentially, Verizon is just one option for Lifeline, and a
fairly limited one geographically. If you can’t use Verizon for
Lifeline, look for another Lifeline provider that covers your area –
you’ll still get a discounted (or free) phone service, just on a
different network. The Lifeline Support Center website has a “Companies
Near Me” tool where you can search for Lifeline providers by state or
ZIP code.
Q: How is Verizon’s Lifeline program different from other “free
government phone” providers?
A: The main difference is in how the benefit is delivered to you.
Verizon uses the Lifeline subsidy to lower your monthly bill on a
regular Verizon plan. This means you might still pay a small amount each
month (for example, $15 or so), but you get to be on Verizon’s
nationwide network and have a plan that might offer more reliability or
features like a large bucket of minutes. Other Lifeline providers (often
called “free government phone” companies) typically design their plans
to be completely free to the consumer – they use the $9.25 subsidy (and
sometimes additional state funds) to offer you a plan that costs you $0
per month. They may also include a free basic phone. However, those
plans can be quite limited (for instance, they might give you a certain
number of minutes, texts, and a small amount of data each month for
free). Verizon’s plan, by contrast, is giving you a hefty minutes
allowance and unlimited texting, but expecting you to either bring a
phone and possibly pay a bit of the bill. It comes down to a trade-off:
Verizon’s Lifeline program could be attractive if you value the coverage
and quality of Verizon’s network and don’t mind a modest monthly charge,
whereas other providers might be better if you need a totally free
solution and possibly a free device, albeit on a different network.
Also, Verizon does not heavily advertise its Lifeline program, and it
doesn’t have as many Lifeline customers, so the customer support
experience is more like a standard Verizon customer experience. Other
Lifeline carriers specialize in Lifeline services, so they have their
own customer service geared toward that. It really depends on your
personal needs and which company’s coverage is best in your area.
Q: Can I combine Verizon’s Lifeline discount with the Affordable
Connectivity Program (ACP)?
A: The Affordable Connectivity Program (ACP) is a separate federal
program that provides a monthly discount on internet service for
eligible households (up to $30 per month, or $75 on Tribal lands). Many
people who qualify for Lifeline also qualify for ACP, since the
eligibility criteria are similar. Verizon does participate in ACP, but
mainly for home internet and prepaid mobile broadband services.
Verizon’s ACP offering for home internet is called the Verizon Forward
Program, which can make Fios or Verizon home internet very low-cost or
even free when combined with ACP. However, you generally cannot apply an
ACP discount to a regular Verizon postpaid wireless phone plan. In other
words, you can’t stack the Lifeline $9.25 and an ACP $30 on the same
Verizon cell phone bill. What you could do is use Lifeline for your
Verizon phone, and use ACP for your home internet (whether through
Verizon Fios or another provider). Some people also use ACP on a prepaid
wireless plan (Verizon has some prepaid plans that are eligible for ACP,
or you could use ACP on a mobile hotspot or tablet plan). If you want to
take advantage of both programs, you’ll have to use them on two
different services. Being on Lifeline can simplify ACP approval (since
participation in Lifeline often automatically qualifies you for ACP),
but you still need to apply for ACP separately and choose a provider to
use it with. Always check with Verizon on the specifics, because program
rules can change. Verizon’s website and customer service can guide you
on how to enroll in ACP if you’re interested, and how it might work
alongside your Lifeline benefit. Just remember, Lifeline and ACP are
separate – you can have both, but you can’t usually use both on one
single phone line.
Conclusion
Verizon’s Lifeline program is a valuable option for those in certain
states who are looking for affordable cell phone service on a reliable
network. By leveraging the Lifeline benefit, eligible customers can save
money each month[1] and stay connected for important needs like work,
family communication, and emergencies. If you think you might qualify,
it’s worth checking your eligibility and going through the application
steps – a bit of paperwork can lead to significant monthly savings on
your phone bill. Just be sure to follow the program rules: only one
Lifeline subscription per household, keep your information up to date,
and recertify annually to maintain your benefit[3][26]. Verizon’s
Lifeline offering may not provide a free device or unlimited data, but
it does ensure that basic phone service is within reach financially for
those who need it most. In a world where staying connected is so
crucial, programs like Lifeline truly live up to their name – they are a
lifeline for many.
Resources: For more information or assistance, you can visit Verizon’s
Lifeline program page on Verizon’s official website, which provides
details and downloadable application forms. You can also contact the
Lifeline Support Center at 1-800-234-9473 or visit the official Lifeline
program website (managed by USAC) for guidance on eligibility and the
application process. Verizon’s dedicated Lifeline support line
(1-800-417-3849) is available if you have questions specifically about
getting Lifeline service through Verizon. By taking advantage of these
resources, you can get the help you need to apply and start saving on
your phone service. Verizon’s “free government phone” program – in
reality, a discounted phone service program – can be a big help for
those who qualify, and we hope this guide has helped you understand how
to make the most of it.
[1] [2] [3] [4] [5] [6] [7] [12] [13] [14] [15] [16] [17] [18] [19]
Lifeline Program | Verizon Wireless
https://www.verizon.com/solutions-and-services/lifeline/ [8] [9] [10]
[11] [20] [22] [23] [24] [25] Lifeline Availability & Application |
Verizon Wireless
https://www.verizon.com/solutions-and-services/lifeline-availability/
[21] [26] Home - Universal Service Administrative Company
https://www.lifelinesupport.org/ [27] [28] Lifeline Discount Program for
Home Phone & Internet | Verizon Billing & Account
https://www.verizon.com/support/residential/account/manage-account/lifeline-discount
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