

Affordable Connectivity Program: How to Get Discounted Internet Introduction The Affordable Connectivity Program (ACP) is a federal initiative designed to make home internet access more affordable for low-income individuals and families. In today’s digital age, having an internet connection at home is essential for everything from work and school to healthcare and staying in touch with family. The ACP was created to ensure that cost isn’t a barrier to getting online for those who qualify. This article will walk you through what the ACP offers (discounted internet service and device support), who is eligible, and how to apply for the benefit. Note: The ACP launched in 2021 as a successor to the Emergency Broadband Benefit (EBB), and it has already helped millions of Americans get connected[1]. Its ongoing availability, however, depends on government funding. (As of mid-2024, funding became an issue and the program had to stop accepting new enrollments[2]. We’ll discuss the current status later, but for now, assume the reader should focus on how to get the benefit if/when it’s available, and always check the official ACP website for the latest status.) What is the Affordable Connectivity Program? The Affordable Connectivity Program is a program run by the Federal Communications Commission (FCC) that provides a monthly discount on broadband internet bills for eligible households[3]. In most cases, the benefit is up to $30 per month off your internet service bill[4]. For households on qualifying Tribal lands, the benefit is higher: up to $75 per month off, reflecting the often limited and higher-cost internet options in tribal areas[5]. In addition to the monthly service discount, the ACP offers a one-time device discount. Eligible households can receive up to $100 off the purchase of a connected device (such as a laptop, tablet, or desktop computer) from a participating provider, as long as the household contributes $10–$50 of the device’s price[6]. In practice, many internet companies that participate in ACP also have an affordable device available – for example, a new tablet for roughly $10.01 (after the ACP discount is applied to its cost). Each household can get this device discount only once. The ACP officially replaced the temporary Emergency Broadband Benefit (EBB) on December 31, 2021[7], transitioning from a short-term pandemic relief program into a longer-term program with slightly adjusted benefits (the EBB’s monthly discount was $50, whereas the ACP’s standard is $30 for most households). If you were on the EBB in 2021, you were likely rolled over to ACP automatically. The ACP’s $30 benefit might be smaller than the EBB’s was, but it has expanded eligibility (adding qualifiers like WIC and 200% poverty level, which we’ll cover below)[8]. To understand the real impact of these discounts, consider how it translates to your bill: If your internet plan costs $30 or less per month, the ACP can make it free for you[9]. If it’s more expensive, you get $30 off and only pay the remainder. This has been a game-changer for families who previously may have relied on mobile data plans or public Wi-Fi because they couldn’t afford home internet. For example, the government partnered with 20 leading internet providers to offer high-speed plans for $30/month or less, which means those plans become no-cost for ACP participants[10][9]. Many other ISPs have special low-cost plans as well. To illustrate, Comcast’s Internet Essentials service is about $9.95 per month for a basic 50 Mbps plan (and $29.95 for a 100 Mbps plan)[11] – with ACP, the $9.95 plan would effectively cost you $0 out of pocket because it’s within the $30 credit. If you opted for a higher-tier $50 plan, ACP would cover $30 and you’d pay $20. Either way, the savings are significant, and some ACP users have been able to get robust broadband at home for the first time at little to no cost. Thanks to the ACP, millions of Americans have been able to get online for remote learning, work, telehealth, and staying connected during the COVID-19 pandemic and beyond[12]. At its peak, the program was supporting roughly 18–23 million households across the country[13]. (If the program’s current status is uncertain due to funding lapses in 2024, rest assured that we’ll address that in a later section. For now, know that as long as the ACP is active, it’s a vital resource to take advantage of. And if it’s temporarily on hold, there are other ways to get help with internet bills, which we’ll also cover.) Who is Eligible for ACP? The ACP was designed with broad eligibility criteria to include many low-income households. You qualify for the Affordable Connectivity Program if any one of the following applies to your household: - Income-Based Eligibility: Your household income is at or below 200% of the Federal Poverty Guidelines for your household size[14]. This is more generous than the older Lifeline phone program, which uses 135% of FPG. For example, 200% of FPG for a family of 4 is roughly around $60,000 per year (the exact dollar amount varies slightly by year and household size). This higher threshold means a lot of working families who didn’t qualify for other assistance may qualify for ACP based on income alone. - Program-Based Eligibility: If a member of your household currently receives any of the following benefits, your household is automatically eligible for ACP[14]: - SNAP (Supplemental Nutrition Assistance Program, aka Food Stamps) - Medicaid - WIC (Women, Infants, and Children nutrition program) - Federal Public Housing Assistance (FPHA, Section 8, etc.) - Supplemental Security Income (SSI) - Veterans Pension or Survivors Benefit[15] - Lifeline (If you’re already enrolled in the FCC’s Lifeline phone/internet subsidy program, you qualify for ACP as well – though you still need to sign up for ACP separately to get that benefit in addition to your Lifeline)[16] - Free or Reduced-Price School Lunch or School Breakfast Program – including attendance at a Community Eligibility Provision (CEP) school where all students receive free lunch[17]. In other words, if your child’s school or district gives free meals to all students, that counts, or if your child individually receives free/reduced lunch at a non-CEP school, that counts too. - Federal Pell Grant (received in the current award year)[15] - Other Low-Income Plan Eligibility: The FCC also allows eligibility if you meet the criteria for an existing low-income internet program offered by a participating provider[14]. For example, some cable companies have their own programs to help low-income users; if you qualify for those, you qualify for ACP. - Tribal Benefits Eligibility: If you live on qualifying Tribal lands, there are additional qualifying programs, mirroring what’s allowed under Lifeline’s Tribal eligibility. For instance, participation in Bureau of Indian Affairs General Assistance, Tribal TANF, or the Food Distribution Program on Indian Reservations (FDPIR) would make you eligible, as well as the other programs listed above[18]. Tribal households also get that higher $75/month benefit as mentioned. In essence, if you’re struggling financially or already on any common federal assistance program, you likely qualify for the ACP. When you apply, you’ll need to prove your eligibility (e.g. with documents showing your income or benefits – covered in the next section). Note that only one ACP benefit is allowed per household (not per person)[19]. So if multiple people in your home receive, say, SNAP or WIC, that doesn’t mean multiple discounts – it’s one internet discount per household. (If you have roommates or others at the same address and you don’t share finances, the program has a form to recognize separate “households” at one address. But generally, a household is defined as people who live together and share money/expenses as a unit.) If you’re unsure whether you qualify, you can use the online pre-screener at GetInternet.gov, which asks a few quick questions and gives you an indication. However, the surest way is to just apply with your information – the application system will determine your eligibility based on the details and documentation you provide. How to Apply for the ACP Getting the ACP benefit is a two-step process: First, apply to get approved for the benefit itself, and second, sign up with an internet provider to have the discount applied to your bill. Here’s a step-by-step guide: 1. Gather your information and documents. Before applying, collect the necessary items and paperwork: 2. Personal details: You’ll need to provide basic information like your full name, date of birth, and a form of identification (such as the last four digits of your Social Security Number, or an alternative ID number like a driver’s license, state ID, passport, Individual Taxpayer ID Number, etc.). You’ll also need a valid address. The application requires a home address to check for service availability (it cannot be a PO Box). If you don’t have a traditional street address (for example, you’re homeless or in a shelter), the application allows you to describe your location or use a friend/relative’s address for mailing purposes. The key is to have some way to identify your household’s location (even if it’s “Corner of 5th and Main, Smallville, behind the library” as a descriptive address). 3. Proof of income (if qualifying by income): Have documents ready that show your household’s annual income. This could be last year’s tax return, a W-2 or 1099 form, a Social Security benefits letter, unemployment or worker’s comp statement, or recent pay stubs (usually they ask for three consecutive pay stubs to extrapolate an annual income)[20]. The documents should be official and clearly indicate income amounts. Photocopies or electronic scans are fine – never mail original documents. 4. Proof of participation (if qualifying by program): If you’re qualifying through one of the assistance programs, you’ll need something that shows you’re currently enrolled. Acceptable proof might be an award or approval letter from the program, a benefits verification letter, or even a card (like a SNAP EBT card or Medicaid card) accompanied by an eligibility letter. For example, you could use a SNAP benefits letter that has your name and an eligibility date, a Medicaid enrollment notice, a copy of your Pell Grant award from your college financial aid portal, a WIC participation printout, etc. For free school lunch, a letter from the school or district confirming the child’s enrollment in the free lunch program works. Make sure the document has an identifying name and date. Again, copies are fine. 5. Documentation for identity/address (if needed): In some cases, you might also need to submit a copy of a photo ID (driver’s license, passport, military ID, etc.) to prove your identity, or a utility bill to prove you live at your address, especially if the ID doesn’t match the current address. The application will prompt you if these are needed[21]. It’s good to have a scan of your ID saved and a recent piece of mail or bill with your name and address on it, just in case. 6. Submit an application through the National Verifier (ACP online portal). The primary way to apply for ACP is online, through the official site at AffordableConnectivity.gov (which leads to the ACP page on the Lifeline National Verifier system). This is the same system used for Lifeline, managed by the Universal Service Administrative Company (USAC) on behalf of the FCC. When you go to apply, you’ll create a login (if you don’t already have one from a prior Lifeline application) and then fill out the ACP application form. Here’s what to expect: 7. The form will ask for your personal information (name, birthdate, the last 4 of SSN or alternate ID number, address, etc.). It will then ask how you qualify – either via income or a specific program. 8. If you indicate income qualification, you may be asked to enter your income and then upload your proof documents (unless they can verify your income through another database, which is less common). 9. If you indicate a program (say, SNAP or Medicaid), the system will attempt an automatic verification by checking against databases (for example, many states have APIs to confirm if someone’s on SNAP/Medicaid). Many applicants get an immediate approval this way. If the automated check doesn’t work, you’ll be prompted to upload a copy of your proof document for that program. 10. Either way, submit the application once you’ve filled everything out and attached any required files. In many cases, you’ll get an on-screen result within minutes. If you receive an immediate approval, congrats! You can move to the next step. If the system says it needs further review, don’t worry – that just means a person will verify your documents. This typically takes a few days to a week, and you might get an email asking for additional information if something was unclear. 11. You can also apply by mail if you prefer not to do it online. There is a printable ACP Application Form (and a Household Worksheet) available on the ACP website. You would fill out the form with the same info (or a representative from an ISP or community organization might help you fill it out), then mail it along with photocopies of your ID/income/benefit documents to the ACP Support Center at: ACP Support Center P.O. Box 7081 London, KY 40742[22]. If you apply by mail, be sure to complete the Household Worksheet as well (it’s a form that helps clarify if more than one household shares an address, to prevent duplicate benefits). Mailed applications will take longer – you might wait several weeks for a response letter – so use the online method if you can. 12. In some cases, you might be able to apply directly through an internet provider when signing up for service (more on that below). For instance, certain ISPs have their own online flow where you enter your ACP info and they handle the verification. This can simplify things, but not every provider supports it. It’s often available with the big carriers like AT&T, Verizon, T-Mobile, Comcast, Spectrum, etc., who have integrated systems. If you do apply via a provider’s website or store, ensure you’re on a legitimate company site and not a third-party site asking for money (the application should always be free). After submitting your ACP application, you should get some confirmation. If approved instantly, the screen will say so (and you’ll likely get an email too). If not instant, you’ll get an email (or letter if you applied by mail) when a decision is made. Keep that approval notice or application ID number handy – you’ll need it when you talk to your internet company. 1. Contact an internet service provider and enroll in a service plan with ACP applied. Getting approved for ACP is only step one. The benefit doesn’t start until you choose a participating internet provider and have them apply the discount to your bill. The ACP benefit is essentially a credit that the ISP receives from the government on your behalf, which they then use to reduce your charges[23]. So, you have to let an ISP know you want to use it. Here’s what to do: 2. If you don’t have home internet (or want to switch): Use the FCC’s tool or simply research which providers in your area participate in ACP. The vast majority of internet providers nationwide have opted into the program – including all the major ones like Comcast Xfinity, Charter Spectrum, AT&T, Verizon Fios, Cox, T-Mobile Home Internet, Frontier, CenturyLink, and many regional and local providers. You can find a list on the ACP website or by calling the ACP Support Center. It’s a good idea to compare what different companies offer. Many have special low-cost plans for low-income customers. For example, as mentioned, Xfinity Internet Essentials is $9.95 for 50 Mbps service, or they have Internet Essentials Plus at $29.95 for 100 Mbps[11]. AT&T Access offers plans ranging from $10 up to $30 for various speeds. Spectrum has an Internet Assist plan around $17 for 30 Mbps, and a new “Advance” plan for about $30 for 100 Mbps (the names and speeds can change). Cox Connect2Compete** is $9.95 for 100 Mbps aimed at families with schoolkids[24]. If you choose one of these low-cost plans, the $30 ACP credit can cover it entirely (and in cases like the $9.95 plans, you’re left with unused credit). Alternatively, you can apply the ACP to a higher-tier plan; you’ll just pay the difference. Consider your household’s needs: if basic broadband suffices, you might effectively pay $0; if you need a faster plan (for example, $50–$60 per month plan), you’ll still get $30 off. Also check for any installation fees or equipment fees the provider may charge – some waive them for ACP customers. 3. When signing up with a new provider, tell them you want to use the Affordable Connectivity Program benefit on your plan. Most big providers have made this easy. You may be able to do it on their website by selecting an ACP plan or entering your National Verifier application ID. In other cases, you might call them or go to a store. The ISP will verify your ACP approval (they might ask for your application ID code, or just your name/SSN which they can use to query the system). Once verified, you’ll choose an internet plan (if you haven’t already). The provider will then activate the ACP subsidy on your account. You should see the discounted price immediately or by your first bill. If you were not already an internet customer, they’ll go through the normal steps to set up your new service (schedule an installation or send you a self-install kit, etc.). Important: You must both be approved by ACP and have the provider activate the discount. Just doing one or the other won’t get you the benefit. If you apply but don’t sign up for service, you won’t get a discount; and if you call a provider but haven’t applied/been approved yet, they can usually help you apply on the spot, but they can’t give the discount until the National Verifier says you’re eligible[25]. 4. If you already have internet service** with a participating ISP: Great – you don’t have to change anything if you’re happy with your plan. Simply contact your provider’s customer support (many have a dedicated ACP/Lifeline support line or web form) and inform them that you are eligible for ACP and want to apply it to your account. They’ll likely ask for your ACP application ID or some identifying info to look up your approval. Once they find you in the system, they will attach the ACP benefit to your existing internet plan (or possibly switch you to a special ACP plan, depending on the company). Starting with the next billing cycle, your internet bill will be lower by up to $30. (If your current plan is, say, $40, you’ll pay $10 after ACP; if it’s $30 or under, it should drop to $0). The provider might have you sign an agreement or acknowledgment that if ACP ends, you’ll be responsible for the full cost – essentially they will notify you that the discount is contingent on the program being active. This is standard. Tip: If you have a bundle (internet + TV or phone), ACP can only be applied to the internet portion. You might see it as a credit on your bill specifically on the internet service line. If your provider tries to upsell or change your plan when adding ACP, be cautious – you are not required to switch plans to use ACP (as long as your plan is broadband internet). However, sometimes they might offer you a different deal, like upgrading speed since the government is paying $30 – that’s up to you, but not required. 1. (Optional) Claim the device discount. If you need an affordable connected device and your provider offers one through the ACP, make sure to take advantage of the one-time $100 device credit. Not all ISPs have this option, but many wireless carriers and some cable providers do. Typically, the device on offer is a basic tablet or an entry-level laptop/Chromebook. For example, a common deal is an Android tablet valued at ~$120 – with ACP, you pay $10 or $20 for it and the provider uses the $100 credit to cover the rest. Each household can only get one device discount ever (not one per year – just one in total)[6], so you can’t repeatedly get discounted devices. Here’s how to get it: 2. The provider (or their website) should let you know if they have an ACP device. You may need to request it specifically. If you’re signing up for new service, there might be a checkbox or a sales representative might mention, “Would you like to purchase a discounted tablet as part of ACP?” If you’re an existing customer applying ACP, you can ask, “Do you have the ACP device available and what is it?” 3. You will likely need to fill out a short form or online attestation for the device, confirming that your household has not already received the $100 device benefit from any other provider. This is to ensure people don’t double-dip. The provider then will add the device to your order. 4. Pay the co-pay (between $10 and $50). The law requires you to pay something for the device. Most commonly, providers price the device at $100 above whatever minimum they want from you. Examples: T-Mobile’s Assurance (a participating provider) often offers an 8-inch tablet for $10.01 (meaning they claim $100 from ACP and you pay $10.01). Some ISPs have partnerships to offer a low-end Windows laptop or Chromebook for say $49.99 with ACP (full price $149.99, you pay $49.99, ACP covers $100). The exact models and offers vary. 5. The device will either be shipped to you or given at the store once you pay the co-pay. It typically comes with a warranty like any new device. Keep in mind, ACP will not replace the device if it breaks or is lost – you’re only allowed one discount, so treat the device with care. After that, it’s yours to use with your internet service (or anywhere, really, it’s just a regular device). 6. Not every provider has a device for every technology – a few offer Wi-Fi routers or hotspots, but the program explicitly says a computer or tablet. Phones do not count for the ACP device benefit. If you get service from a mobile carrier under ACP, they might still only offer a tablet as the discounted device, not a smartphone. Using the device benefit is completely optional. If you already have a decent computer or tablet, you might save the one-time benefit in case your equipment dies in the future (assuming the ACP is still around). But if you lack a good device to access the internet, this is a fantastic opportunity to obtain one at a very low cost[26]. Many families have used it to get a laptop for kids’ homework or to have a dedicated device for job searches, etc. After you go through these steps, you should be all set – your internet will be up and running with the ACP discount applied, and you’ll either see a $0 bill or a much lower bill each month depending on your plan price. After You’re Approved: Using the Benefit Let’s talk about what life looks like once you’re approved for ACP and have the benefit applied to an internet service. Here are some key points to know about actually using the Affordable Connectivity Program benefit: - Monthly bill credits: The ACP benefit appears as a credit on your internet bill each month – up to $30 off (or up to $75 off, for Tribal)[23]. If your internet plan costs less than or equal to the benefit amount, you will effectively pay nothing for your service. For example, if you are on a $25/month plan, the $25 will be covered by ACP (it won’t pay you the extra $5, it just means your bill is $0)[27]. If your plan is more expensive, you’ll see a reduced charge. So a $60 plan becomes $30 with ACP, a $30 plan becomes $0, a $75 Tribal plan becomes $0, etc. This credit usually applies to the service charge. You would still be responsible for any part of the bill above the credit, as well as things like equipment rentals or taxes/fees that are not covered by ACP. - Timing and billing: In most cases, once you successfully enroll your ACP benefit with a provider, the discount will start on your next billing cycle. Some providers are able to pro-rate it if you enroll mid-cycle, but many will just have it kick in for the next full month. Keep an eye on your bill – you should see a line item or note indicating the ACP subsidy. If you enrolled but don’t see the credit on the next bill, contact your provider to double-check that everything is set; sometimes account numbers or other info might need to be confirmed. Also note, ACP credits are not given retroactively for past bills – it only applies going forward from when you enroll. - Duration of the benefit: One important thing to understand is that the ACP, as of now, is not a permanent, guaranteed benefit – it’s subject to available funding appropriated by Congress. It began with a $14.2 billion fund. If no additional money is added, the program will run until that money is depleted. As mentioned earlier, by late 2023 the projections showed the fund would run out in 2024, and indeed the FCC started preparing to wind down the program without new funding[2]. This means that unless Congress extends funding, the ACP benefit for all households would stop once the money is gone. In fact, the FCC announced that without new funding the last month of full benefits would be April 2024, and the program would end soon after[28]. (We will cover the current status and what happened in 2024 in the next section.) For now, if ACP is active for you, enjoy it – but be mentally prepared that it might have an end date. The FCC required providers to notify customers about any impending end to the discount, so you won’t be blindsided; they must send you a notice telling you when your last discounted bill will be and what your charges will be afterward[29]. - No annual recertification (yet): Unlike Lifeline, which makes users recertify eligibility each year, the ACP has not (so far) required an annual recertification for participants. This was partly due to the program’s expected shorter life-span. However, be aware that if the ACP gets extended long-term, the FCC might introduce a periodic recertification requirement. Always read any emails or letters from the “ACP Support Center” or USAC. If they eventually say “please confirm you still qualify,” be sure to respond, or you could be de-enrolled. As of the time of writing, there’s no action needed once you’re on ACP unless your personal qualifying situation changes (see next point). - Changes in eligibility: If your financial situation improves such that you no longer meet the ACP eligibility criteria (e.g., your income rises above 200% FPG, or you leave the qualifying assistance program), the ethical thing to do is to notify the program or simply drop the benefit so it can be used for others in need. There is an expectation in the program rules that you should only use it while you qualify. In practice, until there’s a recertification, it’s somewhat on the honor system. But if, say, you were on SNAP and then your income increased and you’re no longer on SNAP, you should reassess if you still qualify via income. If not, you should discontinue ACP. (If you remain eligible by some other criteria, no problem – you can stay on.) This might only really come up if recertification is required or if the program administrators find out through a data source that you no longer qualify. - Portability – you can change providers: The ACP benefit is attached to your household, not to a specific company. You are free to transfer your benefit to a different internet provider if you find a better deal or move to a new area. For example, if you start out using ACP on a Comcast connection but later switch to AT&T Fiber, you can have AT&T apply for a transfer of your ACP benefit. Usually, the new provider will handle that process; you might just need to sign a form or give them your info and they’ll submit a transfer request in the system. You can only have one provider’s discount at a time, so you wouldn’t be able to, say, split it between two services. But there is no penalty or waiting period to change the provider on your ACP benefit. Many people have used this flexibility to shop around for better speeds or prices while still enjoying the subsidy. - Applicable to different internet types: ACP isn’t limited to traditional wired home internet. It can be used for any broadband internet service. That includes cable internet, fiber, DSL, fixed wireless internet (like a radio tower to home antenna service), or mobile broadband. In fact, some families use the ACP to get a cellular hotspot or increase their smartphone plan’s data. For instance, if a household only has smartphones and no wired internet, they could apply ACP to one of their phone’s data plan to ensure they have sufficient data for hotspots or video calls. The program’s goal is connectivity, so however you get your internet, ACP can likely be applied, as long as the provider is a participant. (Most major mobile carriers and many prepaid carriers participate for their data plans.) - Combining ACP with Lifeline: This is a common point of confusion. You can receive both the Lifeline phone/internet benefit and the ACP on top of it if you’re eligible for both. They are separate programs. You’re allowed to stack them on the same service or use them on different services[30]. For example, some people have Lifeline giving them a free cell phone plan, and then use ACP to get home internet. Others might have a home internet plan and apply both Lifeline and ACP to it – such as a $60/month plan where Lifeline covers $9.25 and ACP covers $30, leaving $20.75 to pay. Not all providers support applying both to one plan, but many do (especially those that offer bundled phone and internet or those that cater to low-income customers). If you have Lifeline, definitely also apply for ACP – it’s extra help. Just remember, each program still abides by the one-per-household rule, but again, one Lifeline and one ACP per household is fine. - Watch out for add-ons and upsells: While not an issue with the ACP program itself, sometimes after enrolling you might notice your provider offering additional services. For instance, if your bill goes down to $0, they might pitch equipment insurance or some bundle. Always evaluate if you actually need those, because the goal is to keep your service affordable. Some customers have reported sales attempts to move them to higher plans since “it’s subsidized.” Only upgrade if it makes sense for your needs and budget. The ACP will only cover up to $30 – anything beyond that is on you. - Losing the benefit or ending service: If for some reason you decide to cancel your internet service, or you are no longer eligible, you can be de-enrolled from ACP. If you go 30 days without an active internet service (for example, you move and don’t sign up again), the program might drop your enrollment. You’d have to reapply if you later wanted to use it again. Also, when ACP funding ends or if it’s not renewed, your provider will send notices. They are required to let you know at least one month in advance that the discount is ending[31]. They will tell you the date of the last bill that will include the ACP credit and what your new bill will be thereafter. They’ll also give you an opportunity to opt-out or change your service without penalties[31]. ISPs had to agree not to penalize ACP customers if the program ends – meaning you can downgrade or cancel if you can’t afford the full price once the subsidy is gone. For instance, if you only got a certain plan because it was free with ACP, you could cancel or switch to a cheaper tier when ACP ends, and the provider shouldn’t charge you a termination fee (if they have contracts) due to the circumstance. - Keep records: It was mentioned before, but it’s wise to keep a copy of your ACP application approval (screenshot or printout) and any communications. Also keep your account info organized (application ID, the email you used, etc.). If any dispute or error arises (say, an ISP mistakenly didn’t apply your credit one month), having your documentation can smooth things out with customer service or with the ACP support center. In short, once you have ACP, use your internet like you normally would – the whole point is to make it easier to afford regular, reliable connectivity for work, school, and life. Just stay aware of the program’s status and your own continued eligibility. Current Status and Future of ACP Now we need to talk about the elephant in the room: funding for the ACP and its future. As of mid-2024, the Affordable Connectivity Program faced a funding shortfall. The money appropriated by Congress was running out faster than expected due to high enrollment. Here’s what happened and what might come next: - Funding ran low in 2023–2024: The ACP started with $14.2 billion (from the infrastructure law) to spend. By late 2023, enrollment was so high (over 17 million households at that time) that the FCC projected the funds would be exhausted sometime in 2024[28]. In anticipation of this, the FCC announced steps to wind down the program in the absence of new funding. This included freezing new enrollments early in 2024 to make the remaining funds last for existing users as long as possible. - Freeze on new applications: On February 7, 2024, the ACP stopped accepting new consumer applications and enrollments[32]. This meant if you weren’t already approved and enrolled with a provider by that date, you could not start using the benefit. (People who were mid-application or approved but not yet with a provider were given until that date to enroll with an ISP.) This freeze was put in place to avoid signing up new households that the program could no longer support. - Existing users continued temporarily: Households already receiving the ACP discount kept getting it for a few more months. The FCC had estimated that the remaining funds would carry existing subscribers through March or April of 2024. In reality, the funding allowed for a partial payout in May 2024 and then ran out. June 1, 2024 was effectively the end date – the program formally lapsed at that point with no money to continue[13]. Over 23 million households had been enrolled in the ACP by that time[13], showing how great the need was. - Impact of the lapse: The end of ACP benefits was a big deal. Surveys and reports highlighted the potential harm. One survey found that 95% of ACP recipients said losing the subsidy would cause them financial difficulty, and 65% feared they might lose access to their work or income without affordable internet[33]. This illustrates how the ACP was truly a lifeline (“digital lifeline”) for many. When the discounts stopped, many families had to scramble – some cut back on other expenses to pay the internet bill, others downgraded or canceled their service. The digital divide, which ACP had been narrowing, risked widening again as low-income users fell offline or struggled to pay for connectivity[33]. - Notice to customers: Internet providers did indeed send out notices to ACP customers, as required. These notices explained that the program was ending due to lack of funding, told users when their last discounted bill would be, and offered options to continue service. For example, companies like Comcast promoted their $9.95 Internet Essentials plan as an option to switch to for those who would lose the $30 credit. Users were allowed to change or cancel service without penalty when ACP ended[29][34]. - Congressional efforts to extend ACP: Even before the funding ran out, there were efforts in Congress to save or extend the ACP. Lawmakers from both parties introduced bills to inject new funding. One prominent proposal was the Affordable Connectivity Program Extension Act of 2024, which would have provided $7 billion to keep ACP running through at least the end of 2024[35]. It had bipartisan sponsorship (Senators and Representatives from both sides of the aisle recognized the importance of internet access). Another proposal in the Senate sought $6 billion and some program changes to improve sustainability[36]. Throughout late 2023 and early 2024, digital equity advocates, broadband companies, and local governments all pushed Congress to act[37][38]. However, due to broader budget debates and political hurdles, no new funding had been passed as of mid-2024. The program, therefore, went into hibernation once the money ran dry. - After June 2024: With ACP on pause (or “ended” in practical terms), attention has turned to what might happen next. It’s possible that Congress will appropriate additional funds in a future budget or infrastructure package, reviving the program. The need is clearly demonstrated by how quickly the first round of money was used and how many households benefited. There’s also discussion of making such a benefit permanent or finding alternate funding mechanisms (for example, some have proposed using spectrum auction proceeds or other telecom-related revenue to fund ACP). As of early 2025, these discussions were ongoing. - What should consumers do in the meantime? If you are someone who would qualify for ACP but the program is not currently open or funded, here are steps to take: - Stay informed: Check the official website (AffordableConnectivity.gov) periodically for any announcements. If the program is refunded or reopened, it will be announced there and likely in the news. You can also sign up for email updates from the FCC or organizations that advocate for digital inclusion. - Prepare your documents: Use the guidance in the “How to Apply” section to get your paperwork ready. That way, if the program restarts, you can apply on day one. You might even go through the motions of the application on the website – if it allows you to submit, you could get pre-approved so that you’re queued up if funding returns. (During the enrollment freeze, the application portal was effectively closed to new entries, so you likely cannot apply at all until/unless they reopen it. But have everything ready to go.) - Seek alternatives (more on this below): Without ACP, look into other low-cost internet options and subsidies. Many of these existed pre-ACP and continue to exist now. - Outlook for the future: There is a broad consensus that the ACP was highly successful in its goal – millions afforded internet, and many positive outcomes (students able to attend class remotely, people doing telehealth, etc.). The loss of ACP funding has been described as a potential crisis that could undermine other federal investments (like building broadband infrastructure – it doesn’t help if service is built out but people can’t afford to subscribe). Because of this, there’s optimism that the ACP or something similar will be revived. It might not be called ACP; it could be rolled into a larger program or come back with some modifications (to possibly stretch dollars further). Advocacy continues at federal and state levels. Keep an eye on legislation and when contacting your representatives, you can express support for funding affordable internet initiatives. As one Senator said, “Access to high-speed internet isn’t a luxury anymore, it’s a necessity,”[39] and that sentiment may eventually drive Congress to find a solution. - State and local action: A few states have considered their own voucher programs or subsidies if the federal one isn’t restored. Also, the federal government still has the Lifeline program (though it’s much smaller in support). There’s talk of reforming Lifeline and ACP into a single, sustainable program. These things take time, so in the interim, use what’s available. In summary, as of the latest information, the ACP’s availability is subject to federal funding. If it’s available, absolutely take advantage of it as soon as you can (funding is first-come, first-served). If it’s not available at the moment, don’t lose hope – prepare yourself and look into other resources, because the push to bridge the digital divide is stronger than ever. The pause of the ACP is widely seen as a setback, but also as motivation for policymakers to ensure that Americans can continue to afford the internet connections that have become vital for everyday life. Alternative Low-Cost Internet Options (If You Don’t Have ACP) Whether you’re waiting for ACP to return or you’re just learning about options, it’s good to know that ACP isn’t the only way to get affordable internet. Here are some other programs and tips: - Internet provider low-income programs: Many ISPs offer their own discounted internet plans for eligible low-income customers, independent of the ACP. These have been around for years (some were created as charitable initiatives or required by government agreements). They usually have similar eligibility requirements (like being on SNAP, free school lunch, etc.), but you apply directly through the company. A big advantage is these plans remain available even when ACP is not. - Comcast Internet Essentials: $9.95 per month for 50 Mbps download speed (recently increased to 75 Mbps in some areas) and an option of $29.95 for 100 Mbps (Internet Essentials Plus)[11]. This includes free equipment (no modem rental fee) and is available to families on public assistance programs. Comcast has offered this program for over a decade. Even without ACP, $9.95 is a very low price for basic broadband. - Spectrum Internet Assist/Advantage: Charter Spectrum’s program for low-income households offers a plan around $17.99 per month for 30 Mbps. In late 2022, Spectrum also introduced “Internet 100” for qualifying households at $29.99 for 100 Mbps (they sometimes brand it as Spectrum Advance or Advantage). Eligibility includes things like free/reduced school lunch or SSI. With ACP, that 100 Mbps plan was free; without ACP, it’s still one of the cheaper options for that speed[40]. - AT&T Access: AT&T provides low-cost plans for those on SNAP or similar programs. Depending on area and infrastructure, they offer plans for $10 a month (for e.g. 10 Mbps DSL) and as of 2022, they introduced faster tiers (up to 100 Mbps) also priced at $30 or less. Also, through a partnership with the government’s ACP push (Affordable Connectivity Program initiative), AT&T was one of the providers in that 20-provider pledge to have a $30 100 Mbps plan – which effectively made it free with ACP. Without ACP, it’s $30, but still a good deal for that speed if you qualify. - Cox Connect2Compete: $9.95 per month for 100 Mbps (download) cable internet for households with K-12 students who are on free/reduced lunch or in public housing or on SNAP, etc.[24]. Cox also has a variant for people without schoolkids (Cox ConnectAssist) that is about $30 for 100 Mbps. They included modem rental at no cost for these plans. - Verizon Forward: Verizon’s program for Fios (fiber) and 5G Home offers qualifying customers plans as low as $20 a month for 200 Mbps (and the first 6 months free as a promo)[41]. Eligibility overlaps with ACP criteria (Lifeline, Pell Grant, etc.). This was created in tandem with ACP – basically Verizon’s way to make a $30 plan – but they have said customers can continue on it or similar low-cost offers even if ACP isn’t paying. - T-Mobile Project 10Million: T-Mobile has offered free mobile hotspot devices and 100 GB per year of data to student households through schools (that’s more like a digital inclusion charity program). For regular consumers, they were heavily promoting their $50/month Home Internet service being “free” with ACP, but without ACP it goes back to $50. However, for some qualified users, T-Mobile has a plan called “Connect” that’s very cheap for phone data and a smaller hotspot plan. - Smaller regional ISPs and municipal networks: If you’re in an area with a local provider or a city-run broadband, check if they have any programs. For instance, some electric co-op broadband providers have low-income discounts. Also, some communities have received grants to subsidize internet for residents in need. - PCs for People / Mobile Beacon: This is a nonprofit route – organizations like PCs for People can provide unlimited 4G LTE internet (using hotspots on Sprint/T-Mobile network) for around $15/month for eligible low-income folks. It’s a sort of non-commercial plan. Availability is nationwide. It’s an alternative if you don’t have good cable/DSL options. Each of these programs has its own sign-up process and rules, but generally, if you qualified for ACP, you’d qualify for those. The difference is you’d pay these fees out-of-pocket. They are much lower than standard prices, though. A family could potentially combine, say, a $9.95 Comcast plan with the $9.25 Lifeline discount (if the provider allows it) and pay virtually zero – which brings us to… - Lifeline (FCC’s longstanding telecom subsidy): The Lifeline program is still alive and provides $9.25 per month off either a phone line or broadband, for low-income households (or $34.25 per month off if on Tribal lands)[42]. The eligibility for Lifeline is narrower (income under 135% of poverty or on programs like SNAP, Medicaid, SSI, Veterans pension, or certain Tribal programs), which is actually a subset of ACP’s broader criteria. If you had ACP, check if you also qualify for Lifeline. One thing to note is that Lifeline and ACP could be combined on the same service with some providers (giving over $39 off per month total). Even alone, Lifeline’s $9.25 could make, for instance, a $10 low-income internet plan just $0.75 for you. Or you might use Lifeline to get a discounted cell phone plan and ACP (if it’s around) for home internet. With ACP in limbo, Lifeline is at least something – although $9.25 doesn’t go far on a home internet bill, it’s better than nothing and can often get you a basic cell phone plan for free (many carriers offer free plans that are fully covered by the Lifeline subsidy). To get Lifeline, you use a similar application (National Verifier) and then choose a phone or internet company that provides Lifeline service. Many ACP providers are also Lifeline providers. - State and local programs: Some states have tried to fill the gap by using rescue plan funds or other money to support internet access. For example, there have been emergency broadband funds at the state level during COVID, or digital inclusion grants that give out hotspots. It varies widely by location. A good practice is to dial 211 or contact local nonprofits to ask about any internet assistance in your area. Some city governments have “Digital Equity” offices or initiatives that can point you to help. - Free Wi-Fi and community resources: In a pinch, remember that libraries, community centers, and even some businesses offer free Wi-Fi that you can use on a phone or laptop. Additionally, some school districts loan out Wi-Fi hotspot devices (often through programs funded by charitable efforts or emergency funds). While not a permanent solution, it can bridge a gap if you find yourself without home service. Some communities have set up mesh Wi-Fi networks or keep school bus Wi-Fi on in parking lots for students to use after hours. - Future programs: Keep an eye out for any new government initiatives. There’s talk of integrating internet affordability into other welfare programs or creating something like an internet voucher. The advocacy community is strong – organizations like National Digital Inclusion Alliance, EveryoneOn, and others continually work on these issues. Also, large providers might introduce new low-cost plans to garner goodwill or meet franchise obligations. For instance, when companies merge or get approval to operate in cities, they sometimes agree to provide a low-income option – make sure you know what’s available in your region. The big takeaway is that even without ACP, you may have options to keep connected at a price you can manage. They might not be as generous as a $30 subsidy, but using a combination of a low-cost ISP plan, possibly Lifeline, and other tools, you can approximate the benefit. Finally, we remain hopeful that the success of ACP will lead to a new chapter – either the program gets refunded by Congress or a similar mechanism ensures its continuity. Dozens of governors, mayors, and hundreds of organizations have called on federal leaders to extend the funding[37][38]. It’s a topic with unusually bipartisan support at times, because broadband access is a universally acknowledged need now. The timing and form of the extension are uncertain, so all we as consumers can do is stay prepared and make do with alternate solutions until then. Tips and Things to Know Before we wrap up, here’s a roundup of extra tips and important information regarding the Affordable Connectivity Program and affordable internet in general: - Apply sooner rather than later (when program is open): If the ACP is currently accepting applications and you think you qualify, don’t wait. The program is funded with a limited pot of money. As we saw, once that money gets low, new sign-ups might be cut off. It’s essentially first-come, first-served. Every month you delay is a month you could have saved money on your bills. Also, by applying early, you sort of “claim your spot” while funds last. When ACP was active, the enrollment grew to over 17 million by late 2023, accelerating the depletion of funds. Those who got in earlier enjoyed more months of subsidy than those who enrolled late. So, if it’s available, jump on it. - No effect on immigration/Public Charge: If you or your family members are not U.S. citizens or are concerned about immigration status – good news: using the ACP benefit does not count as public charge and will not harm immigration applications. Public charge rules generally consider cash assistance and long-term institutional care benefits. Programs like SNAP, Medicaid, and yes, ACP (which is not even a direct cash benefit, it’s a discount) are not considered[43][44]. The Department of Homeland Security has clarified that people should not avoid health and welfare benefits out of immigration fears for programs outside the public charge scope. So you can safely use ACP to get internet for your family, which could even help with things like learning English online, job applications, or staying in touch with relatives – all of which can improve your standing and stability. The ACP is funded by general federal funds and small fees on telecom companies, not means-tested entitlements, so it’s viewed differently. - Beware of scams: Unfortunately, scammers target people who might be looking for aid. Some things to be cautious about: - Fake websites or calls: Always apply through the official website (getinternet.gov or affordableconnectivity.gov) or through a known service provider. Do not pay anyone to apply for you – the application is free. There is no “expedited processing fee” or anything like that; those would be scams. - Suspicious texts/emails: There were reports of scam text messages that looked like they were about ACP, saying things like “You’ve been approved for $100 off internet, click here” with a sketchy link. Do not click links from unknown senders. The government or USAC will not text you out of the blue. If you get an email that looks official but you’re not sure, check the sender’s address. Official emails might come from “usac.org” or “fcc.gov”. They will never ask for sensitive personal info via email. When in doubt, call the ACP Support Center or your provider directly to verify any communications. - Impersonation: No one should be asking for your bank account or credit card in relation to ACP (except if you’re actually signing up for service and need to provide billing info to your chosen ISP – but the ACP itself doesn’t require any bank info). Also, be wary of people going door-to-door “selling” ACP enrollment. Community outreach is a thing (like local orgs helping people sign up), but they shouldn’t be charging money or asking for info beyond what’s on the application. - If you suspect a scam, you can report it to the FCC or FTC. And if you’re not sure about some offer, get a second opinion from a trusted source before giving out your info. - Household considerations: Only one ACP benefit per household, as we emphasized. If you live with other adults who also qualify, remember that you count as one household if you share finances. If you truly operate as separate economic units (like unrelated roommates each paying their own way), there is a household worksheet form to declare separate households at the same address. That’s an official exception that can allow multiple benefits at one address[30]. But generally, avoid any attempt to claim two benefits in one household – that’s against the rules and could get you in trouble. If you move in with someone and both of you were getting ACP separately at prior addresses, you’ll have to decide which household (if now merged) keeps it. - If ACP returns – be ready: The pause in ACP might just be temporary. If Congress restores funding, the program could start up again. Likely there would be announcements that new enrollments are being accepted. The FCC might prioritize reconnecting those who were on it before. Just keep your documentation ready and an eye on the news. It might be a good idea to subscribe to updates from digital inclusion organizations or the FCC’s ACP page to get a heads up. Some service providers (like the one we saw with a waitlist) are keeping lists of people to notify. You could check if your provider has an ACP information page and sign up for alerts there too[45]. - Changing plans or providers: As mentioned, you can switch your internet plan or provider at any time while on ACP. This is useful if, for example, your provider raises rates or if you find a better service (maybe fiber becomes available in your area). The ACP benefit can be transferred. The process typically is that when you sign up with a new provider and give them your ACP info, the act of them claiming the subsidy for you will automatically trigger a request to drop it from your old provider. You might also be asked to go through a transfer consent via the National Verifier site (there’s a transfer code you can generate). The rules currently allow you to transfer once per service month easily; transferring more often might require a call to the support center. In short, don’t feel stuck with one company because of ACP – shop around if needed. - Equipment and fees: While ACP covers the service cost up to $30, keep in mind other fees from ISPs. For example, many cable ISPs charge ~$14/month to rent a modem/router. Some low-income plans waive this, but not all. If your plan is $30 and you think it’s free with ACP, double-check if they add an equipment fee or taxes. You might end up owing a few bucks. One way around an equipment fee is to see if you can use your own modem/router. Many providers allow it (you have to buy a compatible model, one-time cost, but then no rentals). Also, some ISPs have data caps with overage fees. ACP doesn’t waive those if you go over – so ensure the plan you choose either has unlimited data or enough cap for your usage. - Keep using the service: The ACP benefit can be taken away if you’re not actually using the internet service. ISPs are supposed to monitor if an ACP-subsidized service goes unused (no data) for 30 days – if so, they’re supposed to contact you and potentially de-enroll you for non-usage (this is to prevent waste, like someone signing up just to get a free tablet but not actually needing internet). So, just periodically use your connection (which you likely will anyway) or let your provider know if you have an extended absence (some might have a procedure for that). - Advocacy: If you found the ACP helpful, consider voicing your support. Sometimes a quick call or email to a Congressional office can help push the narrative that constituents care about this. On a local level, share information about these programs with neighbors or through community groups – a lot of people simply don’t know they can get help with internet costs. Even with ACP’s future uncertain, the knowledge about alternatives and the value of connectivity can benefit your community. Conclusion The Affordable Connectivity Program has been a powerful tool in closing the digital divide – it made it possible for those who need the internet most to get connected at a price they can afford. To recap, the ACP provides qualifying households with significant discounts on monthly internet bills (and even a device), which in many cases meant families could get broadband access for free or at a drastically reduced cost. By cutting down the cost barrier, the ACP opened up opportunities: kids could attend online classes and do homework, parents could work remotely or search for jobs, patients could use telehealth services, and everyone could stay in contact with family and information in a time when being online is so vital[1]. If you meet the eligibility criteria we discussed, I strongly encourage you to take advantage of the ACP. The steps are straightforward: check your eligibility, fill out the application at AffordableConnectivity.gov, and then sign up with a participating internet provider to apply the discount. Numerous resources (including this guide) are available to help you through each step. Don’t be intimidated – tens of millions have successfully signed up, and you can too. The difference it can make to your budget and your online access is huge. You could save up to $360 a year on internet costs, and that money can go to other essentials for your family. Plus, having reliable internet at home can unlock new possibilities: you or your children can take online courses, apply to better jobs, access telemedicine, or even start a small online business. We also discussed the program’s recent challenges with funding. It’s true that as of this writing, the ACP’s continuation depends on future funding decisions. The initial funding was exhausted, which shows how needed the program was (millions signed up) but also leaves an open question whether Congress will extend it. Regardless of the ACP’s status, the drive for digital inclusion isn’t going away. There is broad recognition that internet access is a basic necessity in modern life, much like electricity or running water. If ACP in its current form is not available, keep an eye out for similar initiatives – whether it’s a revival of ACP, an expansion of the Lifeline program, or new state/local programs aimed at affordability. The landscape is evolving, but the mission remains the same: to ensure everyone, regardless of income, can get online. By following the guidance in this article, you now know how to get online and stay online affordably. The ACP has shown that with a little support, families can leap over the digital divide. Connectivity brings knowledge, economic opportunity, health services, and community to your doorstep. The bottom line is that no one should have to choose between putting food on the table and keeping the internet on. Programs like ACP are here to make sure that cost isn’t the reason someone gets left out of the online world[46][47]. Bottom Line Having reliable internet at home is essential, and the Affordable Connectivity Program has been a game-changer in making it affordable for those who need it. If you qualify, don’t miss out on this benefit – it can cut your internet bill by up to $30 a month (even making it free in many cases) and even help you get a discounted computer or tablet. The application is free and straightforward, and the impact on your daily life – from education and work opportunities to staying connected with loved ones – can be tremendous. Bottom line: the ACP helps ensure that no one is left offline due to cost, bridging the digital divide for millions of Americans[1][33]. If it’s available, take advantage and get connected! [1] [2] [39] ACP Enrollments Are Closed—Here Are Other Ways To Get Affordable Internet | Reviews.org https://www.reviews.org/internet-service/affordable-connectivity-program-guide/ [3] [4] [5] [12] [13] [35] [36] [37] [38] Support Additional Appropriations for the Affordable Connectivity Program | National Association of Counties https://www.naco.org/resource/support-additional-appropriations-affordable-connectivity-program [6] [9] [10] [14] [15] [16] [19] [27] What is the Affordable Connectivity Program (ACP)? - Get It Back https://www.taxoutreach.org/blog/what-is-the-acp/ [7] [8] [18] [21] [22] [25] [26] [42] Affordable Connectivity Program | Ohio Legal Help https://www.ohiolegalhelp.org/topic/affordable-connectivity-program [11] Comcast is Keeping Customers Connected as the ACP Ends https://corporate.comcast.com/stories/comcast-keeping-customers-connected-as-acp-ends [17] Do I Qualify? - Universal Service Administrative CompanyDo I Qualify?[20] Lifeline Eligibility: What You Need to Know - Cliq Mobile https://www.gocliqmobile.com/blog/lifeline-eligibility [23] Affordable Connectivity Program - Universal Service Administrative CompanyAffordable Connectivity Program[24] [28] [33] [40] [41] Affordable Connectivity Program Guide https://www.reviews.org/internet-service/affordable-connectivity-program-ended/ [29] [31] [34] The FCC is Taking Steps to Wind Down the Affordable Connectivity Program - Dallas City NewsThe FCC is Taking Steps to Wind Down the Affordable Connectivity Program[30] aaa9.org https://aaa9.org/wp-content/uploads/2022/10/call-center-application_nsf-nav-acp.pdf [32] The Unwinding of the Affordable Connectivity Program | National Consortium of Telehealth Resource CentersThe Unwinding of the Affordable Connectivity Program[43] Does using affordable connectivity program will considered public ... https://forum.murthy.com/topic/147833-does-using-affordable-connectivity-program-will-considered-public-charge/ [44] Does getting enrolled in ACP (Affordable Connectivity) benefit ... https://www.avvo.com/legal-answers/does-getting-enrolled-in-acp-affordable-connectivi-5858670.html [45] ACP 2025: Reapplying Tips & Eligibility Guide https://www.gocliqmobile.com/acp-guide [46] [47] Overview https://www.gocliqmobile.com/digital-inclusion
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